Real-time visibility into active calls, waiting times, and agent statuses.
See customer history, sentiment, and feedback in one place.
Generate reports on calls, agent activity, and customer satisfaction.
Grimo Call centers to transform raw data into actionable insights. Founded in 2015, our platform helps teams of all sizes reduce costs, improve agent performance, and deliver exceptional customer experiences.
Process 10,000+ calls/sec with real-time analytics.
SOC 2 compliant with end-to-end encryption.
Works with your existing CRM, VoIP, and helpdesk tools.
Predict call volumes, detect customer sentiment, and automate agent coaching with built-in AI.
From 10 to 10,000+ agents, Grimo grows with your business effortlessly.
No hidden fees. Scale up/down with pay-as-you-go pricing.
Join 1,200+ businesses boosting efficiency with Grimo. Get started in minutes.
“Grimo has completely transformed the way we manage our support operations. The real-time insights and agent analytics are unmatched. It's an essential tool for any high-performing call center.”
“Grimo has completely transformed the way we manage our support operations. The real-time insights and agent analytics are unmatched. It's an essential tool for any high-performing call center.”
Perfect for small teams starting out — includes essential features to monitor call activity
Designed for teams up to 10 users requiring advanced functionalities
Best suited for larger teams (up to 15 users) needing comprehensive solutions
All plans include a 14-day free trial with no credit card required.
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
Grimo automatically categorizes your transactions using smart detection algorithms. You can edit or reassign categories anytime
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
Grimo automatically categorizes your transactions using smart detection algorithms. You can edit or reassign categories anytime
Yes! Grimo seamlessly connects with all major platforms including Five9, Genesys, Cisco, and Avaya. We also offer API access for custom integrations with your CRM (Salesforce, Zendesk) or helpdesk tools.
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