Manage tickets, respond faster, and keep customers happy — all from one intuitive platform.
Tickets Resolved Daily
User Satisfaction
Integration Options
Global Support
A complete customer service suite for growing teams.
Grimo HelpDesk centralizes support communication across email, chat, and social. Automate repetitive tasks, route tickets intelligently, and track performance — all in real time.
Everything your team needs to deliver fast, efficient, and personalized customer support — all in one unified platform.
Automatically assign tickets based on issue type or workload.
Manage emails, chats, and social messages from one place.
Internal notes and agent chat streamline teamwork.
View agent performance, resolution time, and customer trends.
Track conversations, monitor SLAs, and resolve faster — all from one clean dashboard.
Always know how your team is performing at a glance.
Always know how your team is performing at a glance.
Filter by agent, channel, priority, or customer segment.
Connect Grimo with your favorite tools — no code, no hassle.
Hear how Grimo is transforming support for real businesses.
Grimo HelpDesk has completely streamlined our support operations. The unified inbox and real-time dashboard help our team stay aligned and resolve issues faster. We’ve reduced our average response time by nearly 40%.
I love how easy it is to automate ticket routing and follow-ups in Grimo. It saves our agents hours every week and has improved our SLA compliance dramatically. It’s a must-have for scaling support.
Grimo’s integration with Slack and our CRM means our support team never misses a beat. Internal collaboration is smoother, and we’ve seen a noticeable uptick in customer satisfaction since switching.
Join our community of helpdesk pros.
Choose the perfect plan for your team — whether you’re just starting out or scaling fast.
Perfect for individuals or small teams exploring Grimo.
1 Agent Seat
Email Ticket Support
Basic Reporting
Knowledge Base Access
Community Support
Ideal for growing teams that need automation and deeper insights.
Up to 10 Agent Seats
Multi-Channel Support
Smart Ticket Routing
SLA & Workflow Automation
Advanced Reporting & Analytics
Integrations with Slack, CRM, etc.
Priority email support
Insights, best practices, and updates from the Grimo team.
Your all-in-one marketing command center — built to help you grow, scale, and win smarter.
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